Mary, Understanding how your transport goes is how you will rate our company we only deal with the best drivers in the industry. COMMUNICATION is everything. Get it Done is one of the rare company's in this industry that GUARANTEES our rates. Thank you and Like we told you; we tell all our clients to be sure and GOOGLE any company and the owner of the company's name so you know EXACTLY who your dealing with. Google dont lie! Thank you again. Dave Pein 888-325-1899