tunnel truck
What do these brokers do the carrier's don't?

Jillian Submitted this review about Get it Done Transportation
Review made Live: 1/22/2013 10:45:00 AM
I wouldn't use a broker again, just call a carrier direct. They all have many trucks out so they can find their own driver.

Once you pay the broker ($140 in this case) they are done. I gave him the go-ahead and then didn't hear anything for 2 days. I about went to another broker because even though David Pein asked for my credit card, I wouldn't give it until he found the driver.

Once the car was loaded, he was out of the picture. The car was originally supposed to be here Tuesday, then Wednesday late afternoon, but arrived Thursday at noon. The timing isn't a huge issue, JUST SAY IT. I felt the broker should have been more honest about the timing (I chose the most expensive quote) OR worked with driver to figure out WHEN it would arrive since it was three RT drives to my elderly folks to help them with the transport arrival - they live 1.5hrs away. HUGE waste of my time.

Maybe I don't understand what a broker does - but I felt he should be there the entire time; when I had questions on WHERE IS THE CAR, when will it get here... they should have been able to figure out something closer than a 72 hour window. It's not rocket science.

Company Response
David Pein from Get it Done Transportation Submitted this response.
Response Date: 1/22/2013 12:28:00 PM
Hi Jillian, while I do respect your feedback I do find it a little irresponsible to speak on a industry you know very little about. EVERY company is a broker that you call for a quote and if they do own a truck, they have 1 carrier that doesnt run your toute but give you a sales pitch of owning a truck. The benefit for dealing with OUR company Get it Done is we ship close to 700 cars a month so we get a much better rate for you, being most people ship 1 car in a lifetime, we also deal with a network of carriers that can have you picked up w/in a 48 hr time frame you need appose to calling a local company that has 2 trucks that wont make it back to your area til 2 weeks after you need to move. I do a intense background check ( ratings, references, insurance, bond, license and maintenance records on the truck ) Our 600 plus 5 star reviews proves we are very clear with our customer and with the customer throughout the entire transport. Thank you for your feedback. Dave Pein 888-325-1899