thank you for your feed back. Unfortunately, Emily is right! There was a delay due to a mechanical issue w/ the carrier. Mechanical issues are unforeseen and never expected but occasionally do happen. I do provide maintenance records on the carriers truck that the order was dispatched too, proving we only dispatch to maintained trucks and break down is unlikely. I told Emily of the break down, she demanded we pick her up now with no excuse. It was a weekend pick up and she called literally every 20 seconds after she was notified of the break down, screaming curse words and YOUR FIRED! On Monday the driver called saying the truck was out of shop and ready, she was very vulgar, screaming at him you are fired. She was never charged a dime. She also states the driver was rude back but I wasn't on the line to admit or deny her allegations. I can tell you every company we use to transport is rated 98% or better, get a full back ground check, and maintenance records are required. This info is forwarded on EVERY order to you the customer. This review proves all of our reviews are legitimate uncompensated for and done based off our great service we provide. I will say with less then 1% negative reviews out of the 500 plus reviews we have and shipping nearly 700 units a month, shows we take care of business as should be, you'll NEVER find a complaint of a up charge, or change in price. WE GUARANTEE OUR RATES and charge nothing until pick up. I have 1000's of references in any state across the U.S. and Hawaii upon request from customers that have received nothing less then 5 star service. Thank you again Dave Pein 954-688-9190