Review Report Review
Experience moving the car

Anant Singhal Submitted this review about Fox Auto Transport
Review made Live: 6/13/2020 3:16:00 PM
We moved our car from VA to LA. Apparently all these companies are brokers. They charge their fee and the driver fee is separate. In our case we were offered $725 initially. We were told it could be low or high. If high we will be told how high will it go. There were 2 weeks before the actual delivery window when the order was placed. When they called us they said they are not getting any driver charging less than $800 which makes the total $1000. When asked why they said we don't have time left. We had given 2 weeks for them to look for a driver when actually they started looking for a driver the week of the delivery. The driver was good and the car was delivered safely but the pricing experience was not very satisfactory. It looks like they can quote a low ball number and then end up paying a higher price. Since we did not have time left we had to agree to the price. If they wanted to do a good job they could have started looking the day the order was placed rather than wait a week and we end up paying extra $300. I guess that is the way this business runs, legal but the practice is not transparent. When you are moving every dollar counts the moving company should help the customer not rather put us in a spot.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
725
Quote or Order Cost:
$1025