AS YOU CAN SEE THIS GUY IS NUTS, HE HAS SUBMITTED 3 REVIEWS, ONE FROM KH, THE SECOND FROM KEVIN AND THE THIRD FROM RIPPED OFF, ALL YESTERDAY AND TODAY, THIS IS PROOF THAT THIS PERSON IS SO IMMATURE AND THAT WE ARE TELLING THE TRUTH AND THAT HE IS JUST A JACKASS, HE HAS CALLED ME AND BLACKMAILED US THAT IF WE GIVE HIM BACK THE $125.00 HE WILL REMOVE THE REVIEW, WE DO NOT ACCEPT A BLACKMAIL THREAT, WE EVEN OFFERED HIM A CREDIT OF $50.00 TO GET RID OH HIM, AS YOU CAN SEE HE BOOKED THE CAR ON 4/7 WITH A 4/12 PICKUP AND THEN CHANGED THE PICKUP TO 4/16 THAT HE IS AN OUT AND OUT LIAR- - SEE COPY OF CONTRACT POSTED BELOW, WHICH CAME FROM HIS EMAIL. hE EVEN INDICATED TO US THAT HE WOULD KEEP PLACING BAD REVIEWS, THIS PERSON WILL BE SUED FOR THE AMOUNT OF 150.00 ADDITIONAL WHICH SHOULD HAVE BEEN CHARGED MAKING UP THE LEVEL OF SERVICE TO 1-4 DAY PICKUP, AS WELL AS SLANDER. iN HIS LAST REVIEW HE INDICATES THAT WE CHEATED A STROKE VICTIM, THAT IS PROBABLY HIM, SINCE HIS MENTAL AWARENESS IS "NIL". pEOPLE LIKE THIS LIKE TO CAUSE TROUBLE IN ORDER TO TAKE THE GUILT AWAY FROM THEMSELVES. We were very clear when the contract was sent to the customer in that if you have chosen the wrong service the additional cost would be added at the end, I guess that this person did not read the contract and is now blaming us for doing something wrong, as far as scamming we never scam anyone, we do not have any hidden extras added to our invoices, the only item that we have is 2 different types of services a] standard service 5-10 pickup and b] priority service 1-4 day pickup, the differences are explained in the quotation as well as the contract. The customer placed the order on 4/7 with a pickup on 4/12, and then changed the pickup to 4/16, the car was picked up on 4/18, 2 days after the requested pickup date, if the car was picked up within 1-4 days the additional charge of $275.00 should have been charged , we only charged them $125.00 which they have complained anyway and made the driver miserable and lied to the driver several times, first he tried to give the driver 300.00 and then another amount but never the correct amount, this guy was a crook from the beginning and he says that he is an upstandinding person, we picked up the car on 4/18 and delivered on 4/23 and still he tried cheating us, if necessary we will post a copy of his contract indicating all of the above, as well as any emails received from him, including todays email indicating the above] [order booked on 4/7 [pickup date requested on 4/12 and then changed to 4/16]. These people are probably very aware how to try and cheat people out of the money for the service that they rendered, they look for any type of excuse. We are presently securing an affadavit from the driver of what took place with this customer at the time of delivery and that he made the driver wait approximately 8 hours playing with the paying of the money, that he is going to the bank to get the money and then comes back with 300.00 instead of the proper amount and then doing the same thing over and over[the customer could have been charged $50.00 per hour waiting time , but nothing was charged. We will follow this behavior with the military regarding these people, i am sure that the lying and cheating will be welcome information. Just to go a little further the police were summoned and they instructed the customer to pay the driver the full amount including the priority fee, the reason for this review is that they do not like to pay or hold to the truth, the other items in there review have no validity in settling this matter, they were fully aware of the additional charge for priority and tried to scam us out of the money as they must do with other people that they deal with. Our additional charge was fully legitimate as they knew, but played dumb when the car being delivered. The total price for the move came to $850.00 including the expedited fee and the car was picked up and delivered in 5 days exactly as promised and the customer was notified on 4/21 of the change of price and made no attempt to call or email until it was time to deliver, does that not make you wonder ?????????? copy of complete invoice Sat, April 24, 2010 9:49:43 AMFw: Order #1271 Invoice from Fairway Auto Transport From: k h Add to Contacts To: sales@automovenow.com - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - On Wed, 4/7/10, Fairway Auto Transport wrote: From: Fairway Auto Transport Subject: Order #1271 Invoice from Fairway Auto Transport To: "Jonathan" , "Kevin Heinen" Date: Wednesday, April 7, 2010, 2:34 PM Order #1271 placed: Wed Apr 07 12:32:49 PDT 2010 Dear Kevin Heinen: Please find your order information below. If any information is incorrect please contact us immediately.You must sign the order and terms and conditions and fax back to 321-574-4117. please designate desired pickup date and type of service requested [standard or priority]. Once again, thank you for your business. Sincerely, Jonathan Fairway Auto Transport Phone: 888-822-2122 Fax: 321-574-4117 Email: sales@automovenow.com www.AutoMoveNow.com Pickup Information: Contact Name: Robert Heinen Address: 1668 W Glendale Ave Room 511 City, State, Zip: Phoenix, AZ 85021 Phone: (602) 750-0655 Email: kkkkev@yahoo.com Requested Pick-Up Date: 04/12/2010 Delivery Information: Contact Name: Kevin Heinen Address: 1818 Haeg Dr City, State, Zip: Minneapolis, MN 55431 Phone: (952) 884-5151 Email: kkkkev@yahoo.com Billing Information: Contact Name: Kevin Heinen Address: 1818 Haeg Dr City, State, Zip: Minneapolis, MN 55431 Phone: (952) 884-5151 Email: kkkkev@yahoo.com Vehicle Information: Vehicle Type Vehicle Year Vehicle Make Vehicle Model Regular SUV 2007 Toyota Highlander Payment Information: Choice of Payment: Paypal Order Deposit: $175.00 Amount C.O.D.: $550.00 Order Total: $725.00 Order Notes: CONTRACT TERMS AND CONDITIONS: The contract must be signed and faxed back to 321-574-4117 please indicate desired pickup date and service requested [standard or priority]. see below: 1. Fairway Auto Transport Inc. [license # 557953] hereafter referred to as Fairway agrees to have vehicle(s) described on quotation picked up on or about the dates requested, but cannot guaranty any specific pickup or delivery dates. Fairway will transport vehicle(s) on designated reliable carriers to meet shipping requirements. Fairway or its carriers do not guarantee pickup or delivery dates THERE IS AN EXTRA CHARGE FOR GUARANTEED PICKUP DATES [ see below]. All quotations include taxes, insurance and fuel surcharges, except any special services requested by customer, which will be added at time of delivery and disclosed to the customer. 2. The shipping [CARRIER]agreement is subject to all terms and conditions of the carrier's bill of lading. Copies should be provided at delivery. 3. Carrier accepts responsibility of vehicle after preinspection and customer or appointed agent signs inspection form. Carrier responsibility ends when vehicle is unloaded and customer or appointed agent signs final inspection. At the time of pick up, Customer and Carrier will carefully inspect the vehicle for pre-existing damage by completing a vehicle inspection report. The Carrier and Customer will both acknowledge the condition of the vehicle by signing a copy of the bill of lading. After delivery, this process will be repeated with the Customer and Carrier that delivers the vehicle(s). Damage must be noted in the proper place on the bill of lading and signed by the driver and Customer, regardless of weather or time of day. Signing the bill of lading and inspection report without notation of any damage verifies that Customer has received vehicle(s) in satisfactory condition, and that Fairway, Carrier, and their agents are relieved of any further responsibility. Customer MUST check vehicle thoroughly at time of pick up and again at time of delivery. 4. Driver/carrier will drive vehicles on and off the transporter. They will pickup and deliver to requested areas ONLY if safe, unrestricted, and mutually agreeable. It is illegal for any vehicle transporter to be over the approved length or height according to DOT regulations. Low hanging wires and/or trees can damage vehicles and the transporter itself. If you or someone you designate is not available to release or pickup the vehicle(s), they can be driven to designated areas. Any additional charges imposed by the trucking company will be passed on to the customer. 5. All vehicles to be delivered with a balance due must be paid by cash, postal money order, or certified funds only, payable to the trucking company. Deposits are accepted thru the use of Paypal only. 6. Primary insurance for your vehicle(s) is provided by the carrier assigned to your move. Full coverage insurance is provided by carrier[retail value of automobile] a copy of the carrier insurance certificate will be available to the customer after car is assigned to the carrier. 7. It is against DOT (Department of Transportation) Regulations to transport vehicles with any personal items inside the vehicle. The driver has to enter the State Inspection Stations at each state. They can inspect the vehicles at any time and give the Carrier a fine up to $10,000.00 and/or remove the personal items from the vehicle. Auto transportation companies have the authority to transport vehicles only. Also, personal items are not covered under cargo insurance. It only covers the vehicle against transport damage. The company as a courtesy allows the customer to place 100 pounds of personal items in vehicle at their own risk [confined to the trunk]. 8. Fairway, Carrier, or their agents shall not be responsible for any of the following: a- Damage to undercarriage, exhaust system, suspension, wheel bearings, tie downs, brakes, alignment, tune ups, battery or charging system. (No inspection evaluation is performed at pickup location) therefore Fairway nor its Carriers accepts responsibility for them. b-Damage not detected at pickup location due to weather, lighting, or vehicle too dirty to inspect. c-Damage to car phones, video equipment, or any antennas under any condition. It is recommended that you remove them. d-If you put personal items in the vehicle, you will be responsible for any fines incurred by the carrier, if weight is in excess of 100 pounds allowable. Insurance does not cover personal belongings against theft or damage of any kind, this should be covered by your homeowners insurance or apartment renters policy. e- Damage caused by fluids or objects flying up from the road, or out of the sky. Glass damage caused by road debris. f-Damage to cloth or vinyl convertible, T-Tops, boots, bras, caps, or decorative tops. g-Damage caused by vandalism during transport. h-Damage caused by leaking fluids, such as battery acid, motor oil, transmission fluid, brake fluid, power steering fluid, radiator coolant, or fallout resulting from acts of god. i-Damage caused by failure of factory tie-downs or pull through frame tie-down holes. j-Vehicles that have defective or insufficient brakes, parking brake or parking gear. k-Fairway reserves the right to transport vehicles via another trucking firm. l-Damages caused on a brokered load become the responsibility of the trucking company hauling the vehicles. m-Vehicles that are INOPs (Inoperable) at pick up or become inoperable during transport will be subject to a $200.00 INOP fee. Fairway will not be responsible for rental car reimbursement. It will be necessary for the customer to make transportation arrangements during pick up, transport, and delivery of vehicles. Fairway will not be responsible for the following: 1-Mechanical malfunctions exhaust assembly, alignment, suspension or tuning of engine. 2-All delivery times are estimated and Fairway does not guarantee delivery on any particular schedule. 3-Damage of any type caused by and/or resulting from any type of weather conditions: (snow, ice, rain, winds, floods, tornadoes, hurricanes, sand storms, act of God, etc.) 4-Damage to convertible tops. 5-Fairway reserves the right to transport vehicles via a sub contractor. 6-Furthermore, the following Terms and Conditions shall apply: 7-If we are unable to secure a carrier for the quoted price, Fairway reserves the right to either refund the deposit in full or request an additional sum of money [with customers approval] in order for the vehicle to get moved. 8-Any and all actions or proceedings shall be tried and litigated exclusively in the State and Federal courts located in Crescent City, Florida. Any right to assert the doctrine of forum non conveniens or similar doctrine or to object to venue with respect to any proceeding brought in accordance with this paragraph is hereby waived. Furthermore, State and Federal courts located in Crescent City, Florida shall have in jurisdiction and venue over the undersigned for the purpose of litigating any dispute, controversy, or proceeding arising out of or related to any service provided by Fairway. Additionally, it is hereby stipulated and agreed that the law of the State of Florida shall govern over any dispute arising out of or related to any service provided by Fairway. Furthermore the undersigned agrees to accept service of process sufficient for personal jurisdiction by registered or certified mail, to the address set forth below or its registered principal place of business. Additionally, the undersigned agrees and promises to pay any and all charges incurred for services provided and all costs incurred in the collection of same, including but not limited to reasonable attorney's fees. 9-Based on Customer's acceptance of this agreement, Fairway, and/or Carrier is authorized to operate and transport Customer's vehicle from point of origin to the destination specified in the bill of lading and to drive said vehicle either at origin, destination or between the points of loading/unloading and the points of pickup/delivery. Whether this agreement was accepted online, or sent to Fairway by mail or fax, Fairway and Customer agree that they have engaged into a legal contract for service. If the Customer acknowledged this agreement online, by mail or by fax, it is considered accepted and binding by both Customer and Fairway whether or not an actual signature appears, once the transport actually takes place[car is picked up]. If you would prefer to fax this agreement, just print it out, sign it , and fax it to 321-574-4117 If order is cancelled within 24 hours after booking , the cancellation fee shall be $50.00, if truck has been assigned $150.00 of the deposit will be forfeited. Cancellation fees for overseas orders will be the full deposit given. If you have additional questions, please call our office toll-free at 888-822-2122 or access our line online service at our website between the hours of 8:00 a.m. and 9:00 p.m. EST , Monday through Friday, and 9:00 a.m. to 2:00 noon Saturday and Sunday. Traditionally we are able to pick up your vehicle within 5 business days from the first available date the vehicle is available for pick-up. We will work with you to meet your schedule as much as possible. We offer expedited pickup services at an additional charge, please ask sales person when inquiring. If a customer drops a car at a terminal, the cost will be charged in addition to the fee at time of delivery. Our express services consist of the following: [the customer can choose service at any time, please check yes or no] the below is determined from the first available pickup date chosen by the customer. THE SERVICE REQUESTED BY THE CUSTOMER MUST BE CHOSEN WHEN BOOKING a service- 1-4 day pickup $275.00 [yes] [no] b service- 4-5 day pickup $150.00 [yes] [no] c service- 5-10 day pickup no additional charge [yes] [no] In the event that you have not chosen the correct service, it will be corrected for you and charged on delivery. see above Pick up and delivery times are not guaranteed. They are only estimates. Average transit times are as follows: [variable times] 1000-1500 miles 4-5 days 1500-3000 miles 7-10 days We have no control over weather conditions, mechanical failures, DOT regulations, road conditions, or other customers' schedules. If you have a specific date you have to have your vehicle picked up or delivered please let your customer service representative know so we can discuss what your options are [see above]. Agreed and accepted [Customer agrees to contract and terms and conditions] ________________________________________date:_________________ No changes can be made to the contract and terms and conditions without the express approval of management in writing. Please call 888-822-2122/877-877-6209 Fax: 321-574-4117 Copyright © 2009 Fairway Auto Transport. All rights reserved. MC# 557953. Software Designed and Developed by CarrierSoft.