Demanded extra payment at delivery

Scott Morgan Submitted this review about Fairway Auto Transport Inc.
Review made Live: 4/15/2010 5:18:00 PM
Car was late being picked up, although it was end of season in Florida so delays are expected.
We were quoted $625 by Fairway Auto Transport- $175 down and $450 cash to the driver on delivery. When the car was delivered, with a blown rear suspension, the driver demanded $550.00, which we wouldn't give him. He took the $450 and drove away without explaining how the rear suspension was broken in transit or how we could claim for the damage. When we called Jonathan at Fairway Auto Transport, he said that since he wasn't present at delivery, he didn't know whether we were telling the truth about the driver demanding an extra $100. I am not kidding! He actually said he's heard a lot of stories and maybe we were lying! As for the car, he said it was 14 years old and "suspensions don't last forever" plus "how do I know the suspension wasn't bad before it was put on the truck." I told him the driver drove it onto the truck so he knew the suspension was ok but now the back end drags on the road. Jonathan then read from his contract to reiterate that "I'm not liable and the trucking company's contract will protect them, too." It was like a twilight zone episode talking to this guy. I strongly recommend against ever using Fairway Auto Transport or D.L. Transport Services. These guys are real bandits!

Company Response
jonathan from Fairway Auto Transport Inc. Submitted this response.
Response Date: 4/16/2010 7:23:00 PM
WE DAMANDED NOTHING AT DELIVERY, THE DRIVER ASKED FOR THE MONEY AND HE INDICATES THAT HE ONLY ASKED FOR WHAT WAS DUE AS PART OF THE CONTRACT. tHIS CUSTOMER SEEMS TO WANT TO DEFRAUD THE TRUCKING COMPANY TO PAY A FALSE CLAIM. THE BELOW REPLY WAS WRITTEN TO THE CUSTOMER: I apologize if we did not see eye to eye, but I did tell you that I would contact the carrier and try to find out what had happened. There was no reason to write a review as you did until I got back to you. As you understand the car might have been low to start with and giving the car to the driver without any knowledge that there is a switch in the trunk which controls the suspension is appauling since you knew that the car could be damaged in transport [then you would put in a false claim], when I spoke to you you had no knowledge of this and could not care less, if in fact the driver did this we will give you there insurance company information and you can pursue the claim. As to the additional $100.00, there is no proof of that even happening only your side, you had even admitted that the driver was only given the amount required by the contract and nothing more, when I asked you for the receipt you had replied that only the balance due was paid and that should have been exactly what was contracted for. Again nothing additional was charged, and after speaking to an arrogant person like you I believe that this all a lie, we will contact your father and get his side, you were not even there to verify this. To make insinuations that not to use us when we had nothing to do with this so called asking for an additional $100.00 and knew nothing about it until you called and told us should not be blamed on us and would not let us get a word in edgewise. As far as the so called damage that you claim we will try it to handle for you as best as possible,even though we think that this is extortion, also keep in mind that the vehicle was 14 years old and probably on its last leg, there are no records nor did your 87 year old father mark the inspection report as such.. And threatening us that your father is a judge and 87 years old is not the way to handle the situation. Your attitude in this matter is appauling I hope that you have read the contract, whereby it specifically indicates in paragraph# 8a that suspensions are not covered by carrier. We would like you to remove the review and we will try to get these so called problems resolved as expeditiously as possible. I proceded to contact the father and agreed that the son would remove this review and we would finish this off, i guess the son who is not even the owner of the vehicle wants to continue , unfortunately that is a lawyer and can get away with anything ?????????? Jonathan