Slow pickup of vehicle

S Sulser Submitted this review about Express Auto Transport
Review made Live: 10/21/2008 8:13:00 PM
From the time I ordered the pickup of my car, it took them 20 days to pick it up with 4 different drivers assigned to pick it up. I am extremely dissatisfied with their service and would not recommend or use this company again. Once the car was FINALLY picked up it only took two days to deliver it.

Company Response
Mark Groteke from Express Auto Transport Submitted this response.
Response Date: 10/24/2008 9:53:00 AM
Express Auto Transport regrets that you were not satisfied with the experience you had with our company. It can be difficult to assign loads with a destination of Wyoming, due to the fact that there are normally fewer loads coming out of Wyoming. We factor this into our quotes with Wyoming as a destination. It is important to point out that it normally takes one to seven days to have a vehicle assigned to a carrier. Your vehicle was assigned in only four days. The estimated pick up was delayed due to delays with other pick ups along the truck's route. Express Auto Transport stresses that all pick up and deliveries are estimates only. We make every effort to keep all of our customers up to date of any changes.