Review Report Review
DO NOT HIRE! TERRIBLE!! UNRELIABLE!!

KR Submitted this review about Estes Express
Review made Live: 11/4/2021 10:02:00 PM
NO NO NO NO!! DO NOT HIRE! If a company uses them as a delivery service, find your item at a different company! I ordered a bathroom vanity, which was to be delivered by Estes Express. There was an option to have the vanity to be delivered to the room of my choice in my home for a fee. I paid an additional 115.00 for this services. Before the vanity was delivered, an employee named Gary gave me a time frame for the delivery. I asked if it would be possible to text me when he was 30 minutes away from delivering to my home. He said yes he could do that. In addition, there were contractors at my home installing carpet. They offered to direct the delivery drivers into the house and help them, as I was at work and unable to be there. The contractors told me that, the delivery drivers ignored them and dropped the vanity off in the driveway of my home. They also left pallets in my front yard, so not only did they ignore help with doing their job, they dumped their trash in my yard. I have tried multiple times to call but have been left on hold for hours. There is an option to leave a message for a return call, which I have done. I have not received a call. At this point I have been unable to reach anyone about resolving this issue. I have contacted the Better Business Bureau to help resolve the issue.
Shipment Details
Origin State:
Colorado
Pickup:
Never
Destination State:
Colorado
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
???
Quote or Order Cost:
$115