We called and told the pick up location that we would be picking up the vehicle in the afternoon early evening. Customer told me this car was a show car. I also told him we do not give out our drivers numbers due to customers constantly calling and told him if he had any questions to please call our office so as to not bother the driver. we he stressed to me that he wanted the car picked up in the morning I told him I would let me driver know. in the meantime my driver had called him and did not know about having to wait for the morning yet. Which puts out because we have a schedule but will make that sacrifice. I do not know what Kevin said on the phone I can comment on that, but Kevin is a very courteous driver and never had a problem. When Kevin called the next morning to go pick up the car they said it was not going that since it was a show car they were now going to send the car in an enclosed trailer! So we waited over night to have the customer cancel in short notice and lost time because they wanted to send it on an enclosed trailer as opposed to open. I called the broker and he told me the same thing that the car was now being sent enclosed according to the customer. We are the ones that are out now because the customer did not want to give up the car in the first place made us wait and then canceled.