Company Response Review Report Review
BEWARE OF HIDDEN COSTS AND FEES!!

Charlon Gibbs Submitted this review about EbidTransport Inc
Review made Live: 7/2/2014 6:17:00 PM
I needed my truck to be shipped to my new place from Fayetteville, NC to Pflugerville, Texas. Kendra contacted me and made everything sound really good; however, she failed to mention that if I cancelled my order with ebid then I would be charged a $75.00 fee. If I would have known that upfront, I would have never signed up with them. Now I am STUCK in Texas without a vehicle. And I cannot find alternativesg getting my truck because they have a four (4) day window to find an auto transporter. ugh...so disappointed! If they are able to find a carrier with the low bid they quoted me then I will HAPPILY change my review but...they won't because I have a Ford Expedition and they are only offering $775. Not to mention the contract says "If client starts price below suggested price and never offers above suggested price and no carrier is assigned or client cancels order then a $75 dollar cancelation/administrative fee will be applied to the credit card on file". So....if I don't agree to pay more then they will still penalize me!!!! BEWARE!!!!
Shipment Details
Origin State:
North Carolina
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5712455
Quote or Order Cost:
$775

Company Response
Antonia Thomas from EbidTransport Inc Submitted this response.
Response Date: 7/3/2014 11:10:00 AM
This review could not be further from the truth. First, let me start by stating we DO NOT CHARGE UPFRONT FEES. As the customer was explained, the only way a cancellation fee would have been assessed would have been if she canceled within her 5 day window and even in those cases we hardly ever charge the customer. This a clear case of another broker bad mouthing a superior firm for their gain. we reached out to this customer to clear the air but made herself unavailable. Good luck in your future endeavors.