Never picked up vehicle

Denise Submitted this review about E Z Auto Carriers
Review made Live: 9/23/2013 7:31:00 PM
We contacted the company about moving our vehicle and they gave us a time frame of 5 days for a carrier to pick it up. We received confirmation that everything was in the process and they would contact us again. We never heard another thing. When I wrote to ask if they were unable to complete the assignment, I was sent an email that stated "your cancellation request has been approved". WTF