Company Response Review Report Review
THANK YOU

LISA MAIORINO Submitted this review about Domestic Auto Transport
Review made Live: 4/17/2010 1:26:00 PM
I ORIGINALLY BOOKED MY TRUCK TO BE SHIPPED FROM VA TO HI WITH MAGIC CARPET AUTO TRANSPORT ON MONDAY 4/12/10. I SPOKE WITH THEM THAT FOLLOWING THURSDAY AND THEY SAID THAT CAA TRANSPORT WOULD P/U MY TRUCK ON SATURDAY 4/17/10. I SPOKE WITH CAA TRANSPORT ON THURSDAY AS WELL AND THEY CONFIRMED SAYING THEY WOULD CALL ME FRIDAY WITH MORE DETAILS. THEY DID NOT CALL FRIDAY AND HERE IT WAS SATURDAY P/U DAY AND NOBODY HAD CALLED TO LET ME KNOW WHAT WAS GOING ON. SO I TRIED TO CALL CAA TRANSPORT AND MAGIC CARPET BUT ALL I GOT WERE ANSWERING MACHINES. SO I STARTED TO WORRY A LOT. MY TRUCK HAD TO BE IN LONG BEACH CA BY 4/28/10 TO MAKE THE MATSON SHIP TO HAWAII. I THOUGHT THAT MAYBE THEY ARE NOT GOING TO P/U MY TRUCK AT ALL BECAUSE I HAD NOT HEARD FROM ANYONE NOR COULD I GET THROUGH TO ANYONE. SO I CALLED DOMESTIC AUTO TRANSPORT IN A PANIC TO MAKE ANOTHER RESERVATION SO I COULD GET MY TRUCK TO CA IN TIME. THANK GOD I DID. I SPOKE TO ELIZABETH AND EXPLAINED THE SITUATION I WAS IN AND SHE SAID SHE WOULD MAKE SOME PHONE CALLS AND SEE WHETHER OR NOT MY TRUCK WAS SCHEDULED TO BE PICKED UP BY SOMEONE. SHE CALLED ME BACK FAST AND TOLD ME I WAS IN FACT BOOKED WITH CAA TRANSPORT AND I WAS GOING TO BE THE LAST P/U ON SUNDAY. THERE WAS NO WAY OF ME KNOWING THIS BECAUSE NOBODY CALLED ME TO LET ME KNOW THE LAST I HEARD WAS POSSIBLY A SATURDAY P/U? IT WAS EXTREMELY NICE OF ELIZABETH TO GO OUT OF HER WAY TO HELP ME KNOWING I WAS BOOKED WITH ANOTHER CARRIER. NEXT TIME I NEED A VEHICLE SHIPPED I WILL DEFINITELY BOOK WITH DOMESTIC AUTO TRANSPORT. I HIGHLY RECOMMEND THIS AUTO SHIPPER! THEY WILL KEEP YOU INFORMED AND MOST IMPORTANT YOU ARE ABLE TO GET IN TOUCH WITH SOMEONE!! ASK FOR ELIZABETH SHE WILL GET YOUR VEHICLE MOVED!!!
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Hawaii
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1310650
Quote or Order Cost:
$2100

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 4/19/2010 2:08:00 AM
Thank you Lisa!!! I am soooo happy I could assist you and put your mind at ease! Hope everything works out for you and your move goes smoothly from this point forward!! Call me if you move back to the states (360)84-6013 or elizabeth@domesticautotransport *Elizabeth*