Review Report Review
Held Hostage by Dependable Auto Shippers

Mr. Smith Submitted this review about Dependable Auto Shippers
Review made Live: 9/11/2008 1:50:00 PM
Absolute nightmare dealing with this company. They quickly tell you how unreliable their competition is, advertise with happy smily faces, tell you about their firm "window period", take your money, take your car, and then they simply dissappear. They dont reply to emails, requests for supervisors end up with you getting dumped into someone's voice mail, and they never call back.

The original window period gave me a delivery at the longest of 14 days. They immediately picked up my car. Then sat on it for 15 days without moving it an inch. In this day of computerized schedules, they know in advance that this is going to happen, but they con you into using their services with misleading promises of quick deliveries.

Once they pick up the car, it is $100 to get it back if you get tired of their utter lack of service. So their advertising about brokers charging you cancellation fees is baloney.

The GPS tracking feature does not work when they broker the load out to someone else. Which is what they did to my car. This feature is just more frustrating because it is just one more thing that they mislead you with. Hey, I thought there was a difference between DAS and Brokers. Gues they are a broker after all.

I dont have my car yet. It is now almost a month later and my car has dissappeared into the midwest somewhere. I would like to see a picture of my car with today's newspaper in front of it so that i could at least know its still alive.

I am in the service business. Dont make promises to mislead people into using your services if you cannot keep the promises. I would rather have someone tell me the truth up front.

If you need a car carrier, research carefully. Somewhere there has to be an honest place.

A dead giveaway that these guys are a problem is that you can pay them an extra fee to get your car within the original window period. There is something wrong with paying for something they promise you, and then having to pay a premium to really have them do it.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Ohio
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
12216227
Quote or Order Cost:
$1350