Company Response Review Report Review
Horrible experience

Vincent Lombardo Submitted this review about Creative Rides Auto Transport
Review made Live: 1/20/2011 1:12:00 PM
Would never use again. Booked this weeks in advance for timely pickup. Not only did I wait around all pickup day, they never showed up or called! The pickup day was supposed to be for a Sat, at a cost of $650.00 to FLA. I called them several times, no return call. Finally, they called the next Monday and would pick up the car for an additional $100.00. I needed the car, so I agreed. On delivery day, they called and said the car was coming at 8:00PM, didn't show up until midnight. Horrible experience. Plus there was damage to the car.
Shipment Details
Origin State:
Massachusetts
Pickup:
Late
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
W461600
Quote or Order Cost:
$750

Car Condition
  • Vehicle was damaged
Company Response
Doron from Creative Rides Auto Transport Submitted this response.
Response Date: 1/25/2011 4:15:00 PM
We schedule a driver to pick up on Saturday, the 01/08/2011 but do to snow storm in the North East the car had pick up on Monday the 01/10/2011. There was no damage to the vehicle, we did not ask for more money also the car did not arrive at midnight. This customer was very upset about the unfortunate weather delay and consequently lied on his review of our 5 star company . Vincent refused to post his Phone number in order for our customers to call him.