I was repeatedly lied to about the status of our car pickup. I called three times over the week prior to the scheduled pickup, which was Saturday June 5th. In all three calls, I attempted to obtain the driver's contact information, and their reply was always that the driver would contact me the Wednesday prior to the pickup.
Wednesday and Thursday passed with no call, both times I called Creative Rides again and they assured me that the driver would call the following day. On Friday, just 1 day before the pickup, there was no call and Creative stopped answering the phone altogether. The same thing happened today, which is the day our car should have been picked up. Not even an email or text to let us know of a delay, or apologize, nothing.
Now, the reason I know they lied, is that we're now scrambling to try to schedule a pickup with a different company in 1-2 days, and several brokers have told me that the job is up in a national board that all the car transportation brokers and carriers use, and there is no driver assigned to it.
We have to take a flight to move cross-country in 3 days, and this is causing us a great deal of stress. Read other reviews and you'll find similar experiences. This company's practices are fraudulent, they will lie to you and abandon you. Avoid at all costs.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Wisconsin
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
581919
Quote or Order Cost:
$1200
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