Unprofessional, Rude, and still awaiting my refund

David lee Submitted this review about Countrywide Auto Transport(CA)
Review made Live: 2/10/2009 1:42:00 PM
I requested a quote, they gave me an unbelievably cheap deal of 450 bucks. But had to pay full price at the spot and carrier will call me within 2-3 days. Never got the call, for 7 days, and I called them back and they told me they already have contacted the carrier, and he is going to call me that day. Never got the call, so I call back again, and again they said it's "today" that he will call, but I said I just want a refund. They explained the whole deal of me being back on the bottom of the waiting list, but they were too unreliable, and time and money wasted without my promised vehicle delivery was getting too expensive to take further "call back tomorrow" chances. I'm on my 3rd week since asking for a refund, and still on "call back tomorrow" answer everytime I do call them back. I want my money back, so I told them I have no choice but to take legal steps if I don't get my money back, and one of the guys name "AL" yelled at me saying: "i deal with calls from lawyers everday, so have my lawyer call me, alright buddy?!" and hung up on me. Worst service + it just plainly looks like they're trying NOT to give me my money back by stalling. I had to report it to ACS as I am in the military, and it's in process of being black listed for DOD goverment to avoid this company. I don't want any of my buddies in the military to go through the same hell experience. You be the judge

Company Response
cwat from Countrywide Auto Transport(CA) Submitted this response.
Response Date: 4/24/2009 1:20:00 PM
In reference to the above posted Blog. We Countrywide Auto Transport are A high volume shop. We have been in the transportation industry just over 20 years and we transport up to 1,000 vehicles a month. As a high volume shop, we are bound to have an occasional unhappy customer. With the volume that we do (According to Transport reviews) verses the number of complaints that we allegedly have (According to Transport reviews), we show a .53 % ratio of customers (Happy Or Unhappy) that have actually posted a Blog on Transport Reviews. This means that for every 300 customers, we have 1 Possible unhappy customer. Although 0% ratio of unhappy customers is our obvious daily goal, we do on occasion get a customer that just can not be pleased. In the customer service industry, it is close to impossible to please every one. In addition to that, we (Countrywide Auto Transport) obviously know each and everyone of our customers. More that half of the Blogers with complaints on Transport Reviews are in fact Unverifiable. Unfortunately a web site such as Transport Reviews, gives "one unhappy customer" an opportunity to post 5 or even 10 fake Blogs. Many of the Blogs on this web site are in fact over exaggerated, outrageous and or fabricated stories. We are currently consulting an attorney in reference to verifying the origin of these unverifiable "unhappy customers" Making sure that they are not from one malicious individual. Upon discovering who theses malicious Blogers are, we will pursue legal action immediately for Defamation Of Character. It is a travesty for a web site such as Transport Reviews, which is intended to help the Consumer, mislead and misinform them instead. As well as unfortunately give an opportunity to anyone that wasn’t "happy", to "bash" an honest and hard working company. We have, are and always will strive to provide all of our customers with a hassle free transport with the best customer service. Countrywide Auto Transport 949-347-1680 27762 Antonio Parkway, Ste L1601 Ladera Ranch, CA 92694