Company Response Review Report Review
Car was damaged; they refused to cooperate

Joseph Submitted this review about Countrywide Auto Transport(CA)
Review made Live: 2/9/2009 3:40:00 PM
Save yourself a lot of grief and use someone, anyone, else.

I used Countrywide based upon their website claims that their drivers were the best, the safest and most on-time. I shipped my antique 1937 Buick Special sedan and the hood was lost from the car somewhere between FL and MA. The driver gave me his insurance information only AFTER I paid him in cash and since then it has been just one dead end after another. Countrywide refused to accept responsibility since they told me 'these are not our drivers, we just arrange the pick up.' That's interesting. Check their website. They claim just the opposite. Also, by law, they are liable since they acted as the agent in the process. The driver's insurance company stonewalled as well. Only after much insistence did they even send someone to look at the car. They then refused coverage since the trucker's insurance was limited and would not cover the damage. The trucker has also never responded to phone calls from me or his insurance company. So much for using 'the best drivers.' Countrywide refused to do anything on my behalf to help, and only after much insistence, did they even speak with the trucker's insurance company. They then called me and told me they would cover part of my claim and I accepted their offer. They then refused to confirm their offer in writing and i have not heard from them again. Now I have been told that the person handling the claim at Countrywide is no longer available by phone or email. So I am out several thousand dollars and will have to pursue expensive legal recourse at this point, not to mention all the time I have invested chasing down all these issues. It has been a terrible ordeal all around. I am left with a damaged car that has lost most of its value. It was one of the worst encounters I ever had with a company in my life. Don't make the same mistake I did. Hopefully you'll consider someone else to transport your car!
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Massachusetts
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Joey Balboa
Quote or Order Cost:
$520

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
cwat from Countrywide Auto Transport(CA) Submitted this response.
Response Date: 4/24/2009 1:21:00 PM
In reference to the above posted Blog. We Countrywide Auto Transport are A high volume shop. We have been in the transportation industry just over 20 years and we transport up to 1,000 vehicles a month. As a high volume shop, we are bound to have an occasional unhappy customer. With the volume that we do (According to Transport reviews) verses the number of complaints that we allegedly have (According to Transport reviews), we show a .53 % ratio of customers (Happy Or Unhappy) that have actually posted a Blog on Transport Reviews. This means that for every 300 customers, we have 1 Possible unhappy customer. Although 0% ratio of unhappy customers is our obvious daily goal, we do on occasion get a customer that just can not be pleased. In the customer service industry, it is close to impossible to please every one. In addition to that, we (Countrywide Auto Transport) obviously know each and everyone of our customers. More that half of the Blogers with complaints on Transport Reviews are in fact Unverifiable. Unfortunately a web site such as Transport Reviews, gives "one unhappy customer" an opportunity to post 5 or even 10 fake Blogs. Many of the Blogs on this web site are in fact over exaggerated, outrageous and or fabricated stories. We are currently consulting an attorney in reference to verifying the origin of these unverifiable "unhappy customers" Making sure that they are not from one malicious individual. Upon discovering who theses malicious Blogers are, we will pursue legal action immediately for Defamation Of Character. It is a travesty for a web site such as Transport Reviews, which is intended to help the Consumer, mislead and misinform them instead. As well as unfortunately give an opportunity to anyone that wasn’t "happy", to "bash" an honest and hard working company. We have, are and always will strive to provide all of our customers with a hassle free transport with the best customer service. Countrywide Auto Transport 949-347-1680 27762 Antonio Parkway, Ste L1601 Ladera Ranch, CA 92694