Bate and switch?

Dan Submitted this review about Caviness Auto Carriers
Review made Live: 6/6/2008 3:56:00 PM
I had call this company to move may car from CA to WI back in April and they quoted me $800.00 to move may car, after 7 weeks they still did not get it moved and then wanted more money to get it moved. I ask them to refund my money witch they agreed to do and stated it would take 72 hours to do but I have still not received the refund and it has been 3 more weeks. They will not return my calls any more. I have asked for Tammy the owner to call me many times still nothing. I do not believe this company is honest I also believe they use the old bate by quoting a low price and then after you give them the $100.00 they then tell you it will now cost more to get the car moved. I will be asking the Texas attorney general to look into their practices. If there are other people out they that have had the same problems with them that I have had and I know there is pleas contact I and I will add your name to the list. So fare this company has showed me that they cannot be trusted. Maybe if we get enough people to complain to the Taxes Attorney general they will make them pay back all the extra money that they have charge customers after quoting a low bid then razing the price after they get you to pay the $100.00. If they did this to me I believe the have done this many times before.

Company Response
Tammy Caviness from Caviness Auto Carriers Submitted this response.
Response Date: 6/6/2008 10:43:00 PM
Dan, what we are faceing with CAL is that we are having a hard time getting these haulers to go in to CAL. They can't pay the fuel prices. And right now there are over 3700 cars on the waiting list to be shipped. So It is not only my company that is haveing trouble getting cars moved out of there. We can not control what is happening in our country. The cars will get all moved sooner or later. And the carriers that are still handing in there can only run so many hours a day. And on top of CAL there are another 14,000 cars to be shipped all over the US. And when carriers do call and ask for more money to ship the car we always call the customer and ask. They do not have to take that offer. So you see the ones that we have to work with is the carriers and the customers. We can not make the carriers take these cars. And we can not make the customers go up on the price. And there is no runfunds after 72 hours. You need to read the terms that you agreed to when you placed your order. Also we are run by the goverment just like any other broker or hauler. We are in the guide lines. We have been in this business over 47 years so I know we are doing some good.But this year is nothing like I have ever seen. And some people understand that.And some don't. I know that it is taking longer than we like to get all these cars moved. But it will get done.We are all in the same boat. I know you need your car. I want it moved for you. And the haulers want to get them all moved but they can only do so much at a time. Again we would have gotten your car moved. CAC