review

Tina Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 2/22/2010 12:27:00 PM
Tayler at Cascade was very nice, responsive and answered all my questions. However, Cascade overcharged my credit card by $74.27 and I caught their error myself and brought it to their attention. It has been two weeks and I still have not received the overcharged amount back yet, despite reaching out to them twice.

Communication between Cascade and shipping company was okay. Cascade gave an estimated day of arrival but no arrival time frame. Shipping company called once they arrived without any advance notice, causing me to leave work early to pick up the vehicle.

Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 2/24/2010 1:53:00 PM
Tina, I am sorry there was confusion on the payment. What actually happend was when you placed your order our company AUTHORIZED you credit card for the amount of $274.27 which is the amount of the agreed upon deposit. When the carrier was scheduled he requested a higher amount so OUR COMPANY reduced the deposit amount to $200 and the balance was paid to the driver. the authorization will show a different amount than the actual transaction but you were not charged any more than the agreed amount of the original quote. This was explained to you on both occasions you contacted us regarding this and I know your statement will reflect this on the next billing cycle. Again sorry for the confusion and I hope you are enjoying your vehicle.