Company Response Review Report Review
Longer & More Expensive than the original estimate

becky Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 9/10/2013 4:51:00 PM
The process took much longer and cost more than was originally “estimated.” The attached timeline speaks for itself - - - I would not use Cascade again.
8/14 – Decided on Cascade after lengthly conversations w/Damon and other brokers - - - was told to expect 5 to 7 days before pick up – I told them car would be available for pick up 8/17
8/21 – (after 7 days of hearing nothing, I called Damon’s number) Kate answered, she said Damon no longer worked for Cascade, she had just gotten the paperwork that morning, I should call next day
8/22 – spoke to Kate, she said the new estimate was $245 more, only one company bid, but they could pick up car on 8/24 and estimated delivery on 8/30, since the clock was running on rental car in Calif, I agreed
8/24 – received an e mail from Cascade stating that for a 5 star review, I could be entered into their contest for free shipping –I responded that the car had NOT YET been picked up for transport
8/27 – carrier calls at 1:00 p.m., said would be there in 1 or 2 hours. Carrier arrives at 7:30 p.m.
9/3 – carrier delivers car –
The process took 21 days and cost more than estimated plus I had to pay additional rental car fees
Shipment Details
Origin State:
Virginia
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
20279247
Quote or Order Cost:
$1635

Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 9/13/2013 12:56:00 PM
KATE WINTERS, 360-853-2805,katheryne@cascadevehicleshipping.com. Becky, I am really sorry that things did not go as you planned, it can be very frustrating for everyone involved. Unfortunately one of my agents left the company to pursue other professional endeavors, but as soon as I received your order I stopped what I was doing to find out why your vehicles had not been assigned to a truck and what it was going to take to get them moved. The bottom line is all of the carriers were wanting more than what you were quoted for. In fact, in order to get you moved at the lowest possible cost to you and your family I took $250 off our already discounted price for having multiple cars, and put it to the truck to ensure you were able to use the first available carrier. When you booked with Damon your first available date was the 24th and I made sure to get your vehicles assigned to a carrier for the 24th. We work hard to ensure our customers have a Five Star experience, but sometimes things are out of our hands and I am very sorry you were unhappy.