Rate Jumped

scott dunham Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 1/3/2013 1:14:00 PM
After 7 days waiting, they claimed to have the wrong p/u date. Although I had made 3 calls nothing had been updated till last night. Today they called to tell me if I wanted the car p/u it would be 250.00 more.... No thanks.. A calif. broker with Calif hours just don't cut it on the east coast. Got the car moved for 650.00 p/u TODAY yes today by a broker in my county.

Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 1/4/2013 1:34:00 PM
Rebecca@Cascade Vehicle Shipping 360-834-7898. Dear Scott,The quotes we provide are an estimate of what we believe it will take for a driver to take your vehicle for that particular route. We base that off past history and current trends. All brokers that give you a quote are giving you just that.-a quote, It's not a fixed price. It never is until a particular driver commits to that load and route. You will find that several companies will purposely give you a low ball quote just to get your order, charge a deposit that is non-refundable and your vehicle never gets shipped. Our job as auto transport brokers is to get your vehicle moved. If we have to come back with some bad news, like a driver asking for more money, then it's our job to do so. It is at that point, you have the option to say yes or no. Pricing in this industry is a living breathing monster. There is no price guide or $$ per mile from state to state. There are busy seasons when it costs more and slow seasons, when you can typically get better pricing from the drivers. Again, we don't make a penny until we get a reputable driver to pick up your vehicle, so it does us NO GOOD to give you a quote that is too low to attract a driver. With that being said, there are times when our quotes or estimates are not exactly what the drivers are looking for. If our quote or estimate is not the market value, the drivers will call and ask for the load, but let us know what they are willing to do the job for. Please let me know if you have any questions.Thank you Rebecca