Company Response Review Report Review
brought my baby to me!

D. Whayne Porter Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 4/10/2012 8:47:00 PM
Delivered and most accomadating, helpful driver. The only negative and it is minor is that Jessica left the broker and hence communication broke down as far as to the need for the actual delivery company to get a larger truck, because my 1936 auburn's size was incorrectly assumed to be the size of a mg!
As a result, another truck had to be procurred.
These are quality people and i would use them again. I informed them of the need for communication improvement throughout the process just to keep the anal retentive customer apprised. An they were receptive and affirmed my suggestions for improvement. But again, i stress this was minor and incidental to a job well done in a timely manner. I marked delivery as late only because i was told it would be delivered in about 8 days and it took about 15 because of the need for a bigger transport. This was no big deal, but i had to call to find this out. I do believe it was because the intital contact person at the broker was out "sick" then left the company during my transit.

They are quality people.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Kentucky
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6456998
Quote or Order Cost:
$1302

Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 4/10/2012 8:59:00 PM
Kimberly@Cascadevehicleshipping.com 360-834-7898 Wayne, I want to apologize first of all that Jessica had to leave in the middle of your transport. I am glad you stuck with us and allowed me to work with you. Thank you so much. If you need anything else please call and let us know. Thanks again.