from Car Shipper USA LLC
Submitted this response.
Response Date: 2/11/2019 8:55:00 PM
Car was Picked Up on Fri & Delivered Sunday (from Houston, TX - Atlanta, GA) as I told the customer it would take 2-3 days, total rate $550.00. There's no excuse for any lack of communication on driver's part as Ted had informed me via email & I apologized for that (there's only so much I have control of, but I'm available 24/7 to assist all my customers), mostly every driver I use will call customers the day before pick up & a day prior to delivery. After which I spoke to the driver Sun morning & instructed him that customer needed his car asap. Driver made sure he delivered that evening, even after incurring unforeseen delays. This is the 1st I'm hearing about a missing License plate. We're a family owned business doing this for 10 plus years, the customer did get his car safely & in a timely manor & feel very bad about the whole situation (and have apologized that Ted was inconvenienced in any way).