Worst service ever

Venu Submitted this review about CAA Transport
Review made Live: 4/23/2010 5:37:00 PM
CAA transport (borkerage by Elite Shipping) all in all the persons involved in transport right from broker, to truck driver are big big liars. They took my car from Atlanta Ga and my car was the last one to be loaded on the truck and the broker Serge (Elite Shipping ) gave an estimate of 5-7 days. Since then they rarely picked up my calls and the only time they picked up they got into a fight saying we will deliver in only 7-10 days but still they ended up giving the car on 13thday. All this time this guy (Joe) from CAA is so arrogant enough to fight the minute if you ask for status and the Serge (Elite) or any one in CAA say that they are in office and they cannot control truck on the road. There customer service is very poor and they are not the people who want to keep relations to do further business. cheap fellows i ever met in America. FYI, if Simon is the driver then never get your car loaded in the truck he has no sense of how to load the car in the truck.

Company Response
Enok from CAA Transport Submitted this response.
Response Date: 4/29/2010 10:00:00 PM
I apologize if we have caused inconvenience during your transport. You forgot to mention that you were unreachable for several days since pickup where your excuse was you have never received a call from us. We are a company located in southern California and your vehicle was supposedly delivered to northern California in Dublin. It is almost 400~450 miles of driving up to where you were and there is no way for us to go there to make an attempt to deliver your vehicle without making a confirmation with you. We notified you when the vehicle arrived in southern California on 4/12 which we only took 4 days to transport from GA. We had to wait another 6 days until you respond our numerous messages. I don’t see why our company need to take blames when you were the one who caused all the problems. Also when we picked up your vehicle we were there on time waiting for you three hours and there goes another lie that we were late on pick up. I highly suggest you to get your story straight.