Review Report Review
DO NOT USE THIS COMPANY

Courtney Submitted this review about CAA Transport
Review made Live: 2/10/2018 9:09:00 PM
Using CAA Transport to move my car from Los Angeles to Baltimore was a HUGE mistake. Would recommend you use ANYONE ELSE if at all possible. A summary of my issues, which I could go on about for a very long time but I will spare you:

1. I was told arrival would take 7-10 days, it took 14. My car ended up going out on a later truck, and no one told me about it until I called 3 days into transport to ask for an update.
2. Along the way, no one could tell me where my car was. At one point the answer was "probably past Arizona".
3. They changed the estimated delivery date every single day, so I had no idea when the car would actually come and sat around waiting for it each day only to get a call each day in the late afternoon that it would come tomorrow instead. Which of course it did not.
4. The day before it finally arrived, I was asked to meet the driver at a truck stop in a very industrial/not particularly safe part of town. I said no because my building has a huge loading dock and space is not an issue, and they later called and said that was the only option. They offered to reimburse me for my cab ride.
5. I spoke to the driver the day before arrival and we confirmed a 1-3 pm pick up more than once. On the morning of the arrival the driver called me at 9:30 am to tell me he was 30 minutes away. I was upset because I had an appointment for my job that I could not reschedule, so he said he would do another drop off first and come back. He called me again at 11 am to ask me to hurry up (basically), which did not make me any happier.
6. When I arrived, I asked for the cab reimbursement and the driver acted as if the money was coming directly out of his paycheck. He made me feel VERY uncomfortable about the fact that I didn't want to tip him given how late the car was. I understand there were likely issues out of his individual control, but my overall experience with CAA was a NIGHTMARE. I STRONGLY ADVISE YOU TO CHOOSE ANOTHER COMPANY FOR YOUR CAR SHIPMENT NEEDS.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Maryland
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
N/A
Quote or Order Cost:
$1200