We understand that this is a difficult situation for the customer, and mostly frustrating because it easily could have been avoided. All paperwork was provided so the customer can open a claim against the carrier. Unfortunately, the broker does that have the ability to file a claim in the name of our clients. To make matters worse, because of the damage to the bumper, this carrier did not transport the vehicle, we actually had a better carrier arrive within 48 hours at no additional charge. Per previous communication regarding this vehicle model: its recommended to always ship enclosed in order to avoid potential damage because of the low clearance.