Review Report Review
JIM POWERS AND BEST DIRECT SHIPPING COMPLETE SCAM BUISNESS

Shawn Submitted this review about Best Direct Shipping
Review made Live: 10/29/2017 2:12:00 PM
Hello, This past summer I was in need of a transport company to ship a Jeep out west to my vacation property. This is not my first experience shipping a vehicle and how it usually works is by doing an online quote. Within minutes you will receive quotes from brokers that will give you an estimate and then handle finding a trucking company to transport your vehicle. On July 22,2017 I did an online quote and within a few minutes Jim Powers called me from Best direct shipping, His price was very reasonable and he also seemed very polite and knowledgeable. I told him I would be in touch when I was ready to ship. August 8th I called him and we set up the transaction. I paid him in full in the amount of $1099. He gave me my ship dates of Aug 9-16th. He stressed many times that it would probably be picked up in a few days and highly unlikely it would take more than 7 days to find a trucking company. After a few days and hearing nothing I reached out to Jim. He promised me it would be picked up very soon and again that it would be no later than August 16th. As it approached that date I began researching his company and realized I have been most likely taken advantage of. On or about Aug 15th I received a voicemail without my phone actually ringing. Apparently there is an app to somehow perform this if you don't actually want to talk to the person. The person addressed himself as John from best direct shipping dispatch. He said he was working on getting my Jeep picked up the following day. John Sounded identical to Jim and by now I was convinced this is truly a scam. I'm convinced Jim is the only person that runs Best Direct shipping. Both phone numbers that I have go to Jim's voicemail and by Aug 14th he will not return my calls. He only responded by email at this point. Once I realized I have been taken advantage of I called e-ship transport. They found a car carrier for my route and had the driver at my house within a couple hours , Jeep loaded and on its way. Keep in mind this is happening at the same time Jim / John told me they haven't been able to find a truck driver for my route yet. So now that it went past Jim's deadline of Aug 16th We discussed over email the refund. Jim was going to keep a service fee of $150 also a deposit fee of $200 and refund me the balance of $749 on his next payroll day which would have been Friday Aug. 25th. Of coarse that came and went. Aug 28th I filed a complaint with the BBB . Jim emailed me to cancel the complaint because he wont be able to issue me a refund with BBB "freezing" the refund. That seemed off to me so I contacted the BBB and they told me they don't do that. I emailed Jim that information and he then promised to send the refund once again on his next payroll day which brings us to Sept 22. Of coarse that came and went now. At this point in time Jim does not respond to countless emails, phone calls or voice-mails. I feel Jim has a great scam company going. He under quotes his competition to secure your business, then when no trucker will work with him due to either his track record or lack of payment Jim will then keep at minimum! a service fee , a deposit , or in my case the full cost of shipping a vehicle for not providing any type of service. I am willing to testify under oath if you bring this individual to justice. Thank you in advance for taking the time in reading this.
Shipment Details
Origin State:
New Jersey
Pickup:
Never
Destination State:
Utah
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1673
Quote or Order Cost:
$1099