Company Response Review Report Review
Price increased $150 after Agreement was signed

Jeff John Submitted this review about BKK Transport
Review made Live: 8/1/2016 2:15:00 PM
We were originally quoted $450 but then Ian couldn't find a truck and asked for an additional $200 after the agreement was signed. At the end of the day we agreed to increase the price $150 from the original agreement but didn't appreciate the bait and switch tactic. We didn't have any other options since it would be too late to find another company. Car was supposed to be picked up between 1-3 days after agreement but we waited 7 and had to pay more. Driver truck broke down and was 1 day late as well.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5182707
Quote or Order Cost:
$600

Company Response
BKK TTRANSPORT AND BROKERAGE from BKK Transport Submitted this response.
Response Date: 8/1/2016 7:40:00 PM
Customer requested himself the price to be increased because he did not have time to wait as was agreed at the time of booking and we told him that faster pick up cost $150 extra and he was agreed.We did not want him to pay extra .Thats was by his request .Delivery date was approximately and was not guaranteed as was told and he wanted guaranteed date that something we never told him the service was ordered .Pick up was on time customer is not telling the truth about all.