Review Report Review
Terrible Experience - Reporting This Co to BBB

Sara Submitted this review about Autoline Transport
Review made Live: 3/12/2015 1:48:00 PM
My husband and I received a quote for $475 to pickup a car we just purchased from an auto dealer in San Jose and transport to Oregon. This rate seemed a little high (10 hour drive), but this company's rep stated that they would deliver to our door in a timely manner (couple of days) so we decided to move forward for the sake of convenience. After not hearing any updates after a couple of days, my husband followed up with the rep to get an updated status, and the rep stated that the drivers were unwilling to pick up the car for the rate quoted. She had forgotten about our car and was very apologetic, stating that she would do her best to get a driver to pick up the next business day. Again, no follow up was received from this rep, so my husband called to inquire on status. The response was similar - no drivers were willing to take the rate quoted, and the rep was so very sorry she had dropped the ball. This same conversation happened again and again for 2 weeks - rep promising that a driver would pick up the next day. Finally, in the third week, the rep stated that we would need to pay $575 to get the car delivered by the weekend. Needless to say, we cancelled our order with this company and my husband is going to buy an airline ticket to pickup and drive the car home himself.
Overall, this company has been shockingly unprofessional and misleading in the timeliness and quality of information provided to us, bordering on illegal business practices. I will also be pursuing a claim at the Better Business Bureau to share this experience, as I wish we had known before entering into any agreement to have our vehicle shipped
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Oregon
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
253976-ES
Quote or Order Cost:
$475