Company Response Review Report Review
Worst company I've ever dealt with!

R Miller Submitted this review about AutoStar Transport Express
Review made Live: 5/15/2023 6:36:00 AM
CUSTOMER BEWARE! They sounded very professional. I should have seen the red flag when they immediately charged me more money than quoted. I think it's safe to say they take advantage of desperation. The first driver they sent out DID NOT have the correct equipment to pick up the car - AND left the car blocking the service doors of the shop it was currently parked at. They called me early Monday morning, threatening to have it impounded if I didn't find a way to move it. (I was 5 states away at this point). Fortunately, the shop found a way to move it without impounding it. Two days later, Autostar said they were sending out another driver, but that one never arrived. For the next 12 days, the only communication I had with the company was my leaving voicemails and having customer service tell me they would leave another message for the dispatcher assigned to my account. I would also like to point out that parts were stolen off my vehicle that was left sitting for almost two weeks. When they finally did call back, I told them I wanted to cancel and I wanted a refund. They did cancel, but they've refused to take responsibility for the stolen parts - and they will not give me a refund! Do business with these people at your peril.
Shipment Details
Origin:
New Orleans , Louisiana
Pickup:
Never
Destination State:
Tennessee
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
295
Quote or Order Cost:
$315

Car Condition
  • Items were stolen from the vehicle
  • Vehicle was damaged
Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 5/22/2023 1:14:00 PM
Customer has left out a very key detail concerning her order. Customer was quoted, and booked based on an operable vehicle. We assigned the carrier GTA Auto LLC to pick up the vehicle on the very first day of it’s availability, and the carrier showed up only to find out that the vehicle was in fact inoperable. Customer wants you to believe that the carrier was sent was not equipped properly, and that is true, the carrier sent was expecting a fully operable vehicle and was not equipped with a winch, which is required to load an inoperable vehicle. We advised customer that shipping an inoperable vehicle will cost more, and we did find other carriers for more money, but customer refused to pay more. In the automobile transporting business, you cannot ship an inoperable vehicle for the same price as an operable one. In the end the customer shipped the vehicle by other means, and the order was cancelled. AutoStar Trasport Express and it’s carrier rendered their services, but it was the customer who provided us with misinformation about the condition of the vehicle.