Company Response Review Report Review
Lowest quote is the bait

John Rodrigues Submitted this review about AutoStar Transport Express
Review made Live: 5/10/2023 8:53:00 AM
If you value your money, go somewhere else. Noah Salvini has the process of taking your money down. First they start by giving you the lowest quote. Then they tell it to put a deposit down of $250, that they’ll get a truck to transport your vehicle in approximately a week. A week passes and the story is that they can’t locate a transport for the quotes price and that they may have to increase the estimate by a few hundred. Then another week passes and they are still looking for a truck. Then three weeks later and they are still looking but guaranteed that the estimate is for sure a few hundred more but still no truck. I then cancel after waiting three weeks and want to get my deposit refunded. Noah indicates a refund will be processed. Half a dozen calls, emails, and weeks later and the refund never happens. Keep your money folks, go elsewhere.
Shipment Details
Origin:
Naples , Florida
Pickup:
Never
Destination:
Oklahoma
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
11934006
Quote or Order Cost:
$1340

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 5/10/2023 4:29:00 PM
Our sincerest apologies that a suitable carrier was not located in the 5 day contracted time frame. Cx had the option at the end of his contracted dates to cancel and receive a full refund, but he asked us to keep looking. In the end the customer never did cancel his order, and rather chose to dispute the charge with his bank. Rather than us disputing that, we accepted the chargeback, which is the same as a refund.