Cost too high

gloria Submitted this review about AutoStar Transport Express
Review made Live: 1/7/2023 5:31:00 PM
Based on my experience, Autostar Transport is too high in cost compared to other transportation companies. Shop around ana compare costs first, and 'Do not give Autostar a deposit', you will not get it back if you find a cheaper company. Also, manager only care about the money, not customer satisfaction. I will never use or refer Autostar to anyone. Other companies do not require a deposit up.

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 1/10/2023 11:54:00 AM
This customer placed an order with us back in April of 2022. They cancelled that order while still under contract. As a courtesy to the customer we offered them credit. In October they placed another order and used the credit that we had given them from the previous order. The new order was scheduled with first available in December. In November they cancelled the new order, again in breach of contract by cancelling before the first available date even occurred. Customer cancelled two orders, both within the contracted dates, both with legally binding signed contracts.