Company Response Review Report Review
Kept deposit after false claims of full insurance

Ronald Dumont Submitted this review about AutoStar Transport Express
Review made Live: 4/16/2021 4:01:00 PM
Unfortunately, I can't share screenshots here, but I was promised a fully insured carrier, then received a contract that said otherwise. Won't refund!
Shipment Details
Origin State:
New Jersey
Pickup:
Never
Destination State:
Massachusetts
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1281881-IX
Quote or Order Cost:
$375

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 4/19/2021 12:13:00 PM
Customer has been refunded his $100 deposit that he voluntarily paid, when he voluntarily placed his order online AFTER he had agreed to all terms and conditions, which clearly states amendments to the full insurance policy. NO broker or carrier in the automobile transport industry is going to provide 100% bumper to bumper coverage. We wish the customer well, and hope his vehicle travels safely.