Company Response Review Report Review
NOT RECOMMENDED

Jay Submitted this review about AutoStar Transport Express
Review made Live: 4/5/2021 5:58:00 PM
I would NOT recommend this company at all! I was told by my AutoStar representative that my scheduled pick up would be in the next three days in order to make a paid SCHEDULED flight out of state in order to move. I received NO scheduled pickup and had to PAY to RE-SCHEDULE my flight because I could not leave my car!! I was extremely frustrated! I thought this was very unfair of the representative to lie and offer a pickup after specifically knowing about my flight to move. This was a TOTAL lie on his behalf. Please move on to another brand!
Shipment Details
Origin:
North Hollywood, California
Pickup:
Late
Destination:
Colorado
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
$695
Quote or Order Cost:
$695

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 4/13/2021 3:44:00 PM
We are very sorry for the delay in locating a suitable carrier in the contracted time frame. As per our contract, there are absolutely no guarantees regarding pickup or delivery times and dates. AutoStar Transport Express/carrier shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees. Within the 5 business days window we have to locate a carrier, we were able to secure a carrier, and customer's vehicle was picked up and delivered as scheduled. We thank the customer for their feedback and wish them well.