Customer placed his order on the 18th of January, voluntarily paid his deposit at the time, and signed our PDF contract on the same day. Customer agreed to all terms and conditions, including, that once a carrier has been assigned OUR services have been rendered, and deposit is non-refundable. At the time of booking his order, customer agreed that the vehicle would be ready for pickup starting on the 21st of January. On the 18th, same day as order was booked, we assigned a carrier to pick up the vehicle on the 21st. Dispatched and carrier information emails were sent to customer. At this point in time, we had fulfilled our contract obligations and rendered services to the customer. On the 20th of January, customer called our office to tell us the vehicle would not be ready on the 21st as originally agreed. The customer at this point had breached the contract, and was not eligible for a refund. Customer now wants you to believe that he is entitled to a refund, even though HE breached the contract. It was the customer who chose of his own free will to reschedule the transport, knowing it would result in a non-refundable deposit. Sorry…..but we don’t work for free. We did our job and are entitled to be paid just like any other business in the world. We have all supporting documentations including signed contract, dispatch sheets, emails, recorded calls, etc.