AutoStar Transport & Logistics was fantastic from start to finish. The reason I show 7 days late on the pickup is because Matson overbooked on the date my vehicle was supposed to go out. My vehicle got pushed out another week. Also, the reason I show the delivery as late is because the carrier was supposed to pick it up on the 28th but didn't until the 1st of June. The carrier did deliver it on the 4th instead of the 5th though.
I would like to see more communication from AutoStar during the transport. I had to email AutoStar 3 times during the transport because the info I was getting on Matson's tracking website was different than the info I was getting from AutoStar. It would be nice to receive a courtesy email from AutoStar when something changes instead of me having to email them confirming the info on Matson's website. Also, one of my emails was never responded to.
Shipment Details
Origin State:
Hawaii
Pickup:
Late
Destination State:
Utah
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
51724
Quote or Order Cost:
$1567
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