Our apologies if the customer feels they did not receive the same 5 star experience our customers are accustomed to. Brokers and carriers! This is how the automobile transport industry works. Brokers supply customers to the carriers so as to keep their trucks full, and the prices down. Mr. Knoten placed his order on 08/19/2020. Customer set his first day of availability for 08/30/2020. By contract that the customer signed, we are allotted a small 5 business day window to locate an available carrier. Our Money Back Guarantee offers if we do not locate a carrier in this time frame, then you get a full refund. On 09/01/2020, the very first day of the contracted dates, we located the carrier Auto Cross Transport LLC. The carrier was asking for $150 more for his OWN fee to transport the vehicle. Negotiations such as this are very common in the industry. As the broker, it is our responsibility to the customer to present each and every offer we get from potential carriers. Our agent called and presented the offer to the customer, explained we were only on the 1st day, and we could either accept this offer or keep searching. Customer chose to accept the offer, and the order was assigned to the carrier. Very sorry if the customer has regrets about his decision now, but we offered the customer clear options, and he made his choice. We wish the customer well.