Company Response Review Report Review
Quick and cheap, honest about price!

Samuel Montemayor Submitted this review about AutoStar Transport Express
Review made Live: 8/19/2020 7:42:00 PM
Awesome service! Our previous transporter canceling last minute, so we were very desperate to get our two cars picked up within the next two days. Most companies were unable to schedule a pick-up for another week (understandably), or charged ridiculous high amounts. Autostar told us they could pick it up by Monday (it was a Friday at the time) but quickly got back to us and offered a same day pick-up for a small increase in price! This worked out great because our flight was on Monday, so we paid the ~$100 extra. They assured us that the price we agreed upon was the price we would pay (minus a small upfront reservation fee), and they held true to their word. The cars were picked up on Friday in Texas and dropped off in New York on Tuesday. That's a 4 day window across the country, over the weekend! Both pick-up and drop-off went very smoothly. The cars arrive in perfect condition, just a little dirty, but that's to be expected. The drivers took plenty of pictures before and after which gave us a nice security in the case something did get damaged (which didn't happen, luckily!). Due to the circumstances we contacted a lot of car transport companies, and none would be able to deliver it in this time window. Some other companies were even vague about the price but Autostar was honest with us regarding price and didn't charge us anything extra than we agreed on. I would totally recommend them for their awesome and quick service.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
New York
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1211420-WF
Quote or Order Cost:
$1900

Car Condition
  • Vehicle was dirty
Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 8/20/2020 4:54:00 PM
From Sofia 888-802-8250 x 4205: Hello Samuel, Thank you for providing feedback on your transport experience. Customer feedback drives our business. We thank you for shipping with us and spending the time to leave this valuable and helpful review. When you, your family or friends want a worry-free transport for your vehicle, please contact Sofia at 888-802-8250 x4205 or by email at sofia.wolf@autostartransport.com.