from AutoStar Transport Express
Submitted this response.
Response Date: 3/29/2019 8:28:00 PM
We always appreciate our customers’ feedback, good or bad, and take it as an opportunity to grow as a better service-oriented company, and have taken the time to review her order. We do feel the need to clarify a few things. We contracted a carrier that could pickup her car exactly when she requested us to do so, and that carrier was confirmed two days prior to her pickup date. When we first contacted that carrier, they had asked for $25 extra, because of sudden difficult weather conditions in the Denver area, which can make their work a lot more difficult. It is our job as a broker to present all offers that we get to our customers, and it is always up to our customers to decide if they accept them or not, but we always push hard to find the best possible price (that can guarantee a good transport experience) and to meet all requested dates. We were never notified by the customer that she had any issues with the carrier company assigned to transport her vehicle, had we been notified of any ongoing situation, we would have jump on it and resolved it, as we do consider that to be a part of our job, which is not over until the car is delivered. We have a dedicated customer service team that all customers can contact if they need anything. We are glad to hear that the customer’s vehicle was picked up and delivered safely and in a timely manner. We with the customer well.