Christopher, we appreciate your feedback and are always open to work together with our customers in order to grow and excel as a company. Yet we wanted to also take the time to include facts about your vehicle’s shipment that you failed to mention in your review, thus vaguely showing future customers what AutoStar customer service is all about. You placed your order on 12/14 and selected 01/02 as your first available pick up date. In conversations we had with you, it was stated you would prefer pick up to happen that week, preferably between 01/03 – 01/05. On 01/05, we call to present you with an offer. As a Broker, like a Real Estate Agent, we present all offers to our customers. This does not mean they have to take it, it is simply an option. It seems our interaction was misinterpreted and understood for some reason like we were asking for more money for the transport, when in fact it was simply just an option in order to expedite the process. That same day we were able to secure a carrier at the price listed in your contract with an estimated pick up date scheduled for 01/08. As far as it goes for nobody contacting you, on 01/02 your wife contacted our Customer Service team believing vehicle would be picked up then. Unfortunately, it seems the concept of first available pick up date somehow got confused with guaranteed pick up date, a term anyone in the industry knows is unrealistic since it will depend on traffic, weather conditions, other pickups and deliveries, etc. We told your wife we did not guarantee any dates or time because of the nature of the industry and once a carrier was confirmed we would proceed to share those details. On 01/04, we were told you would be leaving KY on Friday 01/06 at 4 pm. That is when we tried to expedite your order and presented you with an offer you both decided to pass, which takes us back to the carrier confirmed on 01/05 with estimated pick up date on 01/08. AutoStar is a vehicle transport broker licensed with the Federal Motor Carrier Safety Administration (MC# 600908) to contract independent carriers for the transport of clients’ vehicles. As such, AutoStar's service is to screen and assign carriers for land transport. AutoStar provides land transportation and hires Matson for shipments to Hawaii. Once again, it seems it was not clear that door to door was for land transport and not for shipments to Hawaii. We booked with Matson at a discounted priced, which would have been around $200 more were you to have decided to schedule this on your own, and kept you updated as much as we could every single week to let you know where your vehicle was and when it was estimated for arrival in Hawaii. So you can understand why we take it to heart when someone provides feedback but fails to disclose important information that could sell us short of the excellent customer service we at AutoStar pride ourselves to provide. We wish you the best, Regards, AutoStar Transport Express LLC.