Hi Dirk, we are very sorry to hear that you feel like you did not have a good experience this time working with us. We appreciate your feedback but we feel the need to clarify a few things. First and foremost, the broker fee varies depending on the difficulty of the transport: i.e., size of the vehicle, route, time of the year, etc. You were not transporting a Sedan but a 1967 Volkswagen Bus Camper and our coordinator did explain to you that Rogers, AR was a tricky location so in order to secure a carrier more work would be needed. Please also note that a) we are a licensed vehicle transport broker and we have never claimed that we use our own trucks, we search and screen for top rated and fully insured carriers for our customers. And b) you signed a contract on 07/07/2016 that fully disclose our broker fee, so that was never something that was hidden from you. You also have to take into account that on 07/06/2016 we confirmed a carrier for your transport and the vehicle was not ready when you said it would. Although is a standard procedure in the industry to charge a re-scheduling fee, we did not, and it was us who covered the expenses that emerged due to the fact your vehicle was not ready. We again had to search and screen for another carrier, which we did, and your vehicle was transported safely on the dates you requested. We feel our broker fee was well earned. This was a complicated load in an uncommon route, and we found not one but two carriers for you. Regarding your previous orders, they were placed almost 9 months ago, during a different season, on different routes, with deposits varying from $150 to $275. We appreciate your business and wish you well.