Hard to reach Kerron and cost more than expected.

Jim J. Submitted this review about AutoStar Transport Express
Review made Live: 7/17/2015 4:09:00 PM
I originally scheduled the shipment of two vehicles with Autostar Express from Virginia to Washington for a quoted price of $2400. My main point of contact was Kerron, who was hard to reach and unresponsive to return calls. I had a narrow window of time for the pickup of the vehicles, and as the deadline for pickup got closer and closer, then Kerron was nowhere to be found. I finally got another representative, Marie, to assist me and she was great. She picked up the ball from Kerron at the last minute and was able to find a driver to take my load with only 1-days notice. Although it did cost me extra $400 over the quoted price, which I had to pay just to get the vehicles shipped on time. Overall, it was a very stressful experience.

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 7/21/2015 9:16:00 AM
Jim, Thank you for taking the time to post a review, however I feel you have left out some significant details of what transpired. First, the contracted price you were given and as I explained to you, was for the standard pickup within 10 days. One day before your 1st available release date I had a carrier for you that you refused, as it was a day earlier than you wanted to release. I explained to you again at that time that your 2 day window would require an expedited fee, of which we actually saved you $150 off that normal fee. To further complicate matters, your vehicles were double brokered with another company, which then led to carriers not wanting to accept your load as they feared the vehicles would not be there when they arrived due to the possibility of another company having sourced a carrier. Though I was out of the office on your first available release date, I am happy to hear that Marie was able to dispatch your vehicles despite these obstacles. We wish you all the best in the future! Best regards, Kerron Van de Merwe 888-802-8250 ext2246