From Will 888-802-8250 Ext. 2231: Hi Lawrence, thanks so much for taking the time to write a review. Sometimes delays can occur when working with these cross-country routes, luckily as your transport coordinators we are able to keep in touch with the carrier to make sure you are informed 100 percent of the time. Also, thank you for the suggestion for improving the survey. It would be great to streamline that process so as to hear back from more of our clients and continue improving the five star service that we offer. If the need ever arises again we will be here to provide you with the same service. will.henningson@autostartransport.com