Company Response Review Report Review
Door to door?

SS Submitted this review about AutoStar Transport Express
Review made Live: 8/27/2014 5:09:00 PM
Overall we're very happy with the service, but we're now not too sure what door-to-door means. The carrier hired by AutoStar called us on the day of the pickup saying that they cannot come pick up the car because the roads are too narrow. What's worse, they also added that they had told us the day before about this issue. We are very sure they did not mention this! A few days before this, AutoStar did tell us that narrow roads could be a problem, so we arranged the car to be picked up at work rather than at home. The carrier apparently did not double check the pickup location until the day of the pickup. We had already structured that whole day based on this (going to the airport, etc.), so this change would have been very inconvenient for us. After some calls, the driver agreed to take a cab to pick up our car at the originally agreed upon location. So, it was all good in the end, but only after a few hours of headache.
Shipment Details
Origin State:
Massachusetts
Pickup:
On Time
Destination State:
New Mexico
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
569758-GQ
Quote or Order Cost:
$1200

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 8/27/2014 5:29:00 PM
From: Marco marco.alba@autostartransport.com Hello SS, Thank you for taking the time to write a review about your experience with Autostar! I apologize for any inconvenience. I am glad something was worked out with the carrier and he was able to go pick up the vehicle at your home. Your feedback is important to us and we will use this to better our services. If you or someone you know ever needs our services in the future, please feel free to call me at (888) 802-8250 Ext. 2242 or email marco.alba@autostartransport.com