Flackley business

Ken Submitted this review about AutoStar Transport Express
Review made Live: 8/28/2013 1:23:00 PM
Lots of agency trying to tell you that they're better then the rest. They put down others saying they can't be trusted. I gave them 1.5 months notice for my pick up and it didn't get confirmed till after my pick up date. I had small amount of misinformation about what to pay the driver. Yasmin told me one thing and the driver told me something else. It turned out the driver was right. What a shock!!
In the end I'm just glad I got the car and it's all over. I hope never to need this service again.

Best of luck

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 8/28/2013 4:47:00 PM
I am very sorry you that you felt our service did not meet your standards. We however did get your vehicle picked up in the allocated time as per our contract. We never charged you a penny more than what was our initial quoted price. We kept in touch with you every step of the way in regards to our carrier searches and any updates. As you mentioned that you gave 1.5 months notice to find a carrier, and as we explained at great length, carriers only commit to transporting customers vehicles nearer the time of the initial transport and only work in windows of time. So it is not always possible to get a guaranteed driver so far off in advance. I am not sure what you mean by misinformation about payment. We explained what was required to you and how payment was to be made. You never paid anymore than what was agreed in the first place. We are pleased the transport went to plan and was delivered on time. Regards, AutoStar Transport and Logistics.