Company Response Review Report Review
Easy and straight forward!

eberman Submitted this review about AutoStar Transport Express
Review made Live: 8/24/2013 9:29:00 PM
We did a lot of research before using a transport company to ship our daughter's car from CA to DC. A lot of companies are sketchy. We went with Auto Star as they had the best ratings. They were also the most expensive, but we were not going to worry about $100-150 extra when we compared the ratings of the other companies. Auto Star hooked us up with the carrier and the driver was great and showed up within 2 days for pick-up. The car arrived in DC 7 days later (although they estimated up to 10) in great condition. No damage and no additional miles on it, as some people from other carriers had complained about. The only thing we were surprised about was Auto Star states that the carrier will accept cashiers check, money order or cash only at drop off. However, my daughter got a cashiers check made out to the carrier and the driver said he would only take cash, Luckily she called him before he arrived, so she went back to the bank to get cash. Little hassle, but good to know to check with driver before they arrive. All in all, a pain free experience!
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Washington DC
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
$1050
Quote or Order Cost:
$1050

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 8/27/2013 5:49:00 PM
From Christian: Hello Erin and thank you for the great review, although I was surprised about the carrier not wanting to accept the cashiers check, I will be following up with the carrier to make sure they educate this driver since the acceptable forms of payment for a transport have always been Cash, Cashiers Check or Money Order. Well it was a pleasure offering you and your daughter our transport services, look forward to assisting you in the future. If you or anyone you know would like to have a vehicle transported and experience the kind of 5 Star customer service we are are consistent with, please call Christian at 888-802-8250 Ext. 2251 or email at christian.mandarino@autostartransport.com