Company Response Review Report Review
delivery day headache

G Lee Submitted this review about AutoStar Transport Express
Review made Live: 6/11/2013 11:44:00 AM
Delivery logistics on the delivery day was really terrible.
I was called in the morning and given a two hour window 9 - 11, the car was not delivered untill 4:30pm.
There were so many reaffirming phone calls in between. I lost one day of work just because I was given wrong time estimates.
I understand difficulties do arise in scheduling, but it really costed me a lot of grief reporting to work too.
Shipment Details
Origin State:
New Jersey
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
435453-GW
Quote or Order Cost:
$1195

Car Condition
  • Vehicle was dirty
Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 6/11/2013 4:03:00 PM
Hi Gean, Thanks for your review. We appreciate all feedback from our Customers. We did our best to communicate with you throughout the transport and we can see the carrier actually delivered a few days earlier than they estimated. Drivers will always give the best time estimate they can but this is subject to circumstances beyond their control such as weather, traffic and other Customers. We hope that you will consider AutoStar Transport and Logistics on any future transport you may have. We wish you the best. AutoStar Transport and Logistics 888-802-8250