Company Response Review Report Review
Auto transport

Tai Submitted this review about AutoStar Transport Express
Review made Live: 2/13/2013 3:34:00 PM
We were shipping our Toyota Hylander to our daughter in Boston from San Francisco. It so happened that MA had the biggest snowstorm in a century that the entire state was hit with 21" snow in one night in Boston and its vicinity. All interstate highways were closed for traffic. Our driver was stuck in Springfield for three days before he could move. Although it was three days late in delivery, it was an excellent effort. The driver, Carlos was curteous and tried every possible ways to deliver the car. We are thankful that the car was delivered safe despite a slight delay. Absolutely, will use this company again in future.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Massachusetts
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
392225-BW
Quote or Order Cost:
$1095

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 2/14/2013 12:27:00 PM
From Mark: mark.lajti@autostartransport.com Thank you for the great review Tai. Our thorough screening of drivers seems to have paid off again. I know you also took advantage of our online tracking, and would like to thank my customer service team for helping me keep you up to date throughout the duration of this transport. I look forward to working with you again on future transports. Thanks again, Mark Lajti – 888-802-8250 ext. 2230, mark.lajti@autostartransport.com.