Review - AutoStar/American Eagle Transport

Shirley Cross Submitted this review about AutoStar Transport Express
Review made Live: 1/17/2013 4:04:00 PM
This was the first time that we had used a transport service to deliver our car from Washington State to California. We were a little apprehensive about the whole procedure but were assured by AutoStar that the process would go smoothly. We were very pleased with American Eagle, the company that transported our vehicle. The pick up was as scheduled and the delivery day was early. The driver gave us his cell number, so we could call him at any time, to find out where he was and when he expected to arrive at our destination. We would definitlely use this service again, if needed.

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 1/18/2013 10:09:00 AM
From Brian and Rodrigo: brian.douglas@autostartransport.com and rodrigo.franca@autostartransport.com. Shirley, Rodrigo and I appreciate the time you took to provide feeback on your transport experience. With nearly two dozen transport coordinators and a half dozen customer service agents, we work together to ensure a smooth transport. We were able to secure a carrier on the first day you asked us to arrange transport for your vehicle and we provided you the name and number of the carrier and driver with a written contract outlining clearly the total cost of transport with no surprises! Your satisfaction with our carrier is because the carriers we use must maintain a 95% customer service rating or better (463 customers rated your carrier 100%). When you, your family or friends want a worry-free transport for your vehicle, please contact either Rodrigo or Brian who are eager to take good care of you and your vehicle. Contact Brian at 888-802-8250 x2245 or Rodrigo at 888-802-8250 x2224 or by email at brian.douglas@autostartransport.com or rodrigo.franca@autostartransport.com.