We appreciate all feedback with regards to our service, as it does provide us with invaluable information on ways to improve. We do offer our sincerest apologies for the delay in delivery, and will address those issues with the carrier. This is the first we have heard of any potential damage to the car, and would be more than happy to assist Mr Ruffing in filing a claim with the carrier. We would like to point out that at no time was Mr Ruffing taken advantage of as we had an offer from a carrier prior to Mr Ruffing even placing an order with us, asking for $50 more than the quoted price. We would be negligent in our duties if we did not present every offer we get to our customers. Mr. Ruffing agreed to the price with no pressure from our agent. Mr Ruffing was always going to be charged $150 as a deposit, and when the first carrier we had didn’t work out with his schedule, we found another carrier within a couple of days that was asking for even more money. Since we had now contracted with Mr Ruffing for the contracted price that he agreed to, we took $50 AWAY from our deposit to honor the contracted price. We are sorry that Mr. Ruffing feels he has received a less than stellar service from AutoStar Transport, and wish him nothing but the best in the future. Mark Dugger, Operations